FAQ

[cs_content][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 45px 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_accordion][x_accordion_item title=”I accidentally threw out the User Guides. Can I get another copy?” open=”false”]Yes, below are the links to print a PDF version of each guide:

SunTunes Quick Start Guide

SunTunes User Guide[/x_accordion_item][x_accordion_item title=”Does this speaker say anything like, “connecting to Bluetooth® device” when connecting and is it loud?” open=”false”]No, only soft tones in different sounds and voice prompts to guide you through pairing and let you know the action is completed.  It is not loud.[/x_accordion_item][x_accordion_item title=”Do I have to pair my device every time I want to use it?” open=”false”]No, it will remember your device.[/x_accordion_item][x_accordion_item title=”What is the range of the speaker?” open=”false”]Mobile range is up to 10 meters (30 feet).  Range performance can be affected by walls and construction materials, or by interference from Wi-Fi or other wireless devices.[/x_accordion_item][x_accordion_item title=”Does it come with a warranty?” open=”false”]Yes, it comes with a one-year limited warranty.[/x_accordion_item][x_accordion_item title=”Can you pair two speakers at the same time?” open=”false”]Yes, up to two SunTunes™ can be paired with one single Bluetooth® device.[/x_accordion_item][x_accordion_item title=”I have not seen the red LED light come on while charging, but it does seem to be charging. Should I be concerned ?” open=”false”]Depending on the color of your device, the red light may be faint as it is embedded deep under the silicon to ensure water resistant properties. Try charging it in a darker location to see if this corrects the issue.[/x_accordion_item][x_accordion_item title=”How long does it hold a charge?” open=”false”]The rechargeable battery will last on a single charge for up to 14 hours. Actual battery life will vary with use, settings and environmental conditions. Charging time is approximately 4 hours.[/x_accordion_item][x_accordion_item title=”Can you make and receive calls from this speaker?” open=”false”]Yes[/x_accordion_item][x_accordion_item title=”How do I control the speaker?” open=”false”]Power on & volume controls are located on the speaker itself.  Otherwise use your smartphone or the paired device to select playlist, streaming audio source, etc.

Voice prompts guide you through pairing and connection process.[/x_accordion_item][x_accordion_item title=”Will phone calls play through speaker?” open=”false”]A phone call interrupts audio source and plays through the phone only, unless you tap speakerphone on your mobile device, then the call plays through the SunTunes™ speaker. When call ends, music automatically resumes through speaker.[/x_accordion_item][x_accordion_item title=”How do I become an Authorized Retailer for SunTunes™?” open=”false”]Click on the Wholesale Requests link at the bottom of the site, complete the form, and we will contact you to discuss details.[/x_accordion_item][x_accordion_item title=”I want to order SunTunes in bulk.” open=”false”]To buy bulk inventory as a distributor, reseller, or as corporate gifts, please contact our Customer Care Team at [email protected] and they’ll connect you with the appropriate person.[/x_accordion_item][/x_accordion][cs_element_accordion _id=”18″ ][/cs_column][/cs_row][/cs_section][/cs_content]